Cancellation
We accept order cancellations before the product is shipped or produced. If you want to cancel your order, please contact us at Hello@lemeya.com within 2 hours after you placed the order by sending us an email from your registration email. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product has already been shipped out.
Return Requirements for Return-Eligible Items
Items must be returned in their original, unused, unaltered, and unwashed condition, with all tags attached and in their original packaging.
Returns
We allow for a 30 days Warranty Period upon the receipt of your order. If the product you received is damaged or incorrect, please contact us ( Hello@lemeya.com ) within 30 days upon receipt of your items together with a photo of the damaged or incorrect item as well.
For non-quality related issues, we require you to return directly to our warehouse to minimize any extra middle transportation, as we encourage decline in energy consumption of transport, an important environmentally friendly practice, reduce pollution caused by delivery, cut down all unnecessary spending and invest more in optimizing price and improving quality. Therefore, We don't provide trial service and discourage unnecessary shipments for the goal of sustainability. We appreciate your understanding that returns in this situation are not free.
In pursuit of our goal of being sustainable, we sincerely suggest you check products' details and make sure the product matches for you before you decide to buy, reducing unnecessary shipments and pollution. We add many real life photos and portraits pictures on our website and provide product details for your reference. Please check and read carefully to ensure the fit before payment.
Though we have critical standards on our quality requirements and every package was carefully checked before shipping, problems may occur at times during shipment. For any quality problem or our ignorance during shipment, please do not hesitate to get in touch with us, we will put our efforts to solve and provide solutions for your satisfaction.
Let's take some actions together, big and small, for sustainable living and for the good of our planet. We appreciate your kind understanding and great support. Please contact Hello@lemeya.com for return validation and make sure to follow the return instructions, we will provide a return shipping address after confirmation.
Quality Check for Returns
- When a return item arrives at our warehouse, we will inspect and/or test it to ensure it is return-eligible and meets the applicable return requirements listed above. If the item passes our quality check, we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund or credit.
- If the return item is rejected, we will send the item back to you at the same address that was specified in the original order and will deduct its return shipping fee from the amount of refund for other items returned in the same order, if any. Currently, the return shipping fee for sending the rejected-return item to you is $8.99, and we reserve the right to adjust this fee.
- In certain cases, we reserve the right, at our sole discretion, to offer a refund on the rejected-return item instead of sending it back to you.
- If you receive a damaged or defective item, please contact Customer Service within 24 hours of receipt.
Refunds
Once we receive and confirm your returned item, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund. We will deduct $8.99 to cover the restocking fee for each standard shipping item. Please allow up to 7-9 business days for your refund to be processed. Refunds may be issued to the credit card or PayPal account only that was used to make the original purchase.
Please note that shipping costs and any duties or fees are not refundable. The extra shipping costs are non-refundable once the package has been shipped. You are responsible for paying these fees, and we’re unable to waive or refund them, even if the order is returned back to us. Once we receive and confirm your returned item, we will send you an email to notify you that we have received your returned item.
Late or missing refunds
If you haven’t received a refund after a few days, please contact your credit card company because it may take some time before your refund is officially posted. If you’ve done all these steps and still haven’t received the refund. Please contact Hello@lemeya.com