Lemeya is proud to offer high-quality products and places a strong priority on customer satisfaction, reflected in our exceptionally low return rate of less than 0.6% (6 returns for every 1000 orders).
Within 30 days of receiving your order, you can return or exchange unused, unwashed items in their original, undamaged packaging if your purchase doesn't meet your expectations.
Return for Refund to Original Payment Method
You are responsible for return shipping to our warehouses in , and a 10% restocking fee applies.
How to Initiate a Return or Exchange
To start a return or exchange, please email us at hello@Lemeya.com.
Handling Damaged or Defective Items
We offer a 30-day warranty from the date of receipt for damaged or incorrect items.
If the product you received is damaged or incorrect, please get in touch with us within 30 days of receipt of your items with a photo of the damaged or incorrect item as well.
We will reship the item or, if reshipping is not possible (e.g., if items are out of stock), we will provide a full or partial refund. Partial refunds are issued based on the proportion of defective items in your order.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.