FREQUENTLY ASKED QUESTIONS

We offer Free Shipping Worldwide.

We typically ship items within 2-3 days of receiving an order. From that point, it takes approximately 5 - 8 business days for US customers, 10 - 15 business days for international customers.

As soon as your product ships, you’ll receive a tracking number that will let you keep tabs of where your order is at all times.

Orders may also be split into multiple shipments. Items ordered together may not be delivered to you on the same day and may come in separate packages.

Do note that shipments to Puerto Rico, US Virgin Islands, Hawaii, Alaska, Guam, APO/ FPO, PO Box addresses may deviate from normal shipping time norms and require a longer time to deliver. Additional shipping fees may also apply.

For Shipping Outside of the United States

In some cases, your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with your local authorities.

If taxes and/or duties are incurred, you will be responsible to cover the fees before delivery can proceed.

In certain instances, your package might undergo scrutiny by customs officials, and the evaluation of levies and tariffs shall conform to the regulations set forth by your local governing bodies.

Should any taxes and/or duties arise, it shall be incumbent upon you to bear the associated expenses prior to the facilitation of the consignment's conveyance.

Upon finalizing your purchase, it is impossible to modify the delivery particulars. It is crucial to ensure that the designated shipping address is accurate when you confirm your order. EulaHome disclaims responsibility for any misdirected parcels, as it is undesirable for them to fall into unintended hands.

Should you need to alter the destination, promptly notify us (within a four-hour window). If the merchandise has already been dispatched to the erroneous location, supplementary fees for redelivery will be incurred to reroute it to the proper address. Be advised that we can only coordinate a redelivery upon the successful return of the parcel.

Kindly bear in mind that order cancellation and reimbursement are not available options in this circumstance.

In instances where package statuses have been designated as "delivered," Eula Home shall not bear responsibility for parcels that have vanished owing to probable causes such as larceny. Please be advised that reimbursement is unattainable under such circumstances. Nevertheless, you retain the option to lodge a claims report with the pertinent shipping entity or apprise your local constabulary of the situation.

Eula Home's liability shall solely encompass packages that have disappeared whilst in transit.

We meticulously scrutinize factories across the globe to ascertain their adherence to our stringent criteria concerning quality and ethical production methods.

Our cutlery is crafted in Jiayang, China, employing superior 18/10 stainless steel and titanium-plating, which epitomizes the industry benchmark for premium and high-caliber flatware.

Upon evaluating more than a dozen establishments, we have elected to collaborate with these factories, as they can deliver unparalleled quality at the most competitive pricing for our clientele, while concurrently aligning with our fundamental principles of responsible and ethical manufacturing. Our factories exclusively utilize sustainable packaging materials. Moreover, we foster robust, transparent relationships with our production partners to guarantee equitable and secure working environments.

Numerous esteemed American homeware companies, such as Caraway and Our Place, similarly source their top-tier products from China. By opting for Eula Home, you can rest assured that you are procuring an exquisite, high-quality, and conscientiously crafted item.

We extend a 30-day Warranty Period commencing from the date of order receipt. In the event of receiving a damaged or erroneous product, please connect with us (Hello@lemeya.com) within 30 days, appending a photograph of the impaired or incorrect item.

For non-quality related concerns, we mandate direct returns to our warehouse to eschew superfluous intermediary transportation, thereby fostering eco-friendly practices, diminishing pollution engendered by deliveries, curtailing unwarranted expenditures, and channeling resources towards price optimization and quality enhancement. Consequently, we neither offer trial services nor endorse gratuitous consignments in pursuit of sustainability. Your comprehension that returns under these circumstances necessitate charges is greatly appreciated.

To promote sustainability, we earnestly advise examining product specifications and ascertaining suitability prior to purchase, mitigating unwarranted consignments and ecological impact. Our website features an abundance of authentic photographs and comprehensive product details for your perusal. Meticulously scrutinize the information to ensure compatibility before remitting payment.

Although we uphold stringent quality standards and scrupulously inspect each parcel prior to shipment, complications may occasionally arise during transit. Should you encounter any quality issues or oversights during transportation, please do not hesitate to contact us. We shall diligently endeavor to resolve the matter and provide satisfactory solutions.

Together, let us adopt various measures, both grand and modest, to actualize sustainable living and safeguard our planet. Your understanding and unwavering support are deeply valued. To initiate a return, please contact Hello@lemeya.com for validation and adhere to the provided return guidelines. Upon confirmation, we shall furnish you with a return shipping address.

If you received the wrong item, then simply notify us and send along a photo. We'll offer to send you the correct item or give you a refund.

If you need to change or cancel your order, please contact us as soon as possible within 2 hours from the time you submitted your order. In the case of a cancellation request, please do let us know the reason in case we may be able to address your concern.

For cancellations, we will only be able to provide a refund only if the order has not yet been shipped out from the warehouse.

Please do note and understand that such refunds are subject to a 8% charge, due to the processing and transaction fees that we are charged for by our payment gateway.

The displayed valuations are inherently denominated in United States Dollars.

For those residing beyond the American borders, one may opt for their domestic currency by utilizing the drop-down menu situated at either the pinnacle or the nadir of one's screen.

Upon determining your favored monetary unit for the storefront, the financial estimations of the merchandise, as well as the payment process during checkout, shall be rendered in accordance with your chosen denomination.